Frequently asked questions

How much is a bracelet?

Every paw bracelet is $14.95 with free US shipping. That covers the bracelet, packaging and postage, and funds 15 meals on our feeding routes. Every order also includes Hero VIP Club membership, a recurring charge explained in the next question.

What is the Hero VIP Club? Is there a recurring charge?

Yes. Every order includes a Hero VIP Club membership, which is a recurring charge. Nothing extra is charged for it today. 14 days after your order, the card you used at checkout is charged $29.99, and then $29.99 every 28 days after that until you cancel. We email you a reminder 5 to 7 days before each charge. Membership funds ongoing meals on our feeding routes and includes monthly photo and video updates.

You can cancel anytime, with no fee, including before the first charge: use the Membership Cancellation link at the bottom of this site, or email help@thefeedingroute.com from the email address you ordered with. If you cancel in the first 14 days you are never charged. If you cancel after a charge, it takes effect at the end of the period you already paid for and no further charges are made. Charges appear on your statement as FEEDTHESTRAYS. Full details are on our Hero VIP Club page.

How do I cancel my Hero VIP Club membership?

Use the Membership Cancellation link at the bottom of this site, or email help@thefeedingroute.com from the email address you ordered with and tell us you want to cancel. There is no cancellation fee. If you cancel in the first 14 days you are never charged. If you cancel after a charge, it takes effect at the end of the period you already paid for, and no further charges are made.

How does a bracelet feed 15 dogs and cats?

For every bracelet sold we fund 15 meals at partner feeding stations run by volunteer rescuers. Meals are delivered as food, photographed, and reported back to you.

How will I see proof?

A first email with photos as soon as your meals reach the animals, then a monthly update showing how they're doing.

What are the bracelets made of?

8mm natural stone beads (tiger eye, lava stone, howlite or turquoise-look) on a durable stretch cord with an antique gold or silver paw charm. One size fits most (7–7.5 in).

How long does shipping take?

Orders ship within 1–3 business days and typically arrive in 6–12 days. You get a tracking link by email as soon as it ships.

What if it doesn't fit or I don't love it?

30-day love-it guarantee. Email help@thefeedingroute.com or call 1-800-213-4124 and we'll make it right.

What will the charges look like on my statement?

Your order and your Hero VIP Club charges appear on your card statement as FEEDTHESTRAYS. The Feeding Route is operated by MHMNUTRA LLC, 8 The Green St STE B, Dover, DE 19901.

How do I contact you?

Email help@thefeedingroute.com or call 1-800-213-4124, Monday to Friday, 9am to 5pm EST.