Refund policy
Returns
You have 30 days after receiving your item to request a return. To be eligible, the item must be unworn and unused, in its original packaging, and you will need your order number or other proof of purchase.
To start a return, email help@thefeedingroute.com. If your return is approved we will send you a return shipping label and instructions. Returns must be approved first; items sent back without authorization cannot be accepted.
Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered. Send a photo to help@thefeedingroute.com and we will replace or refund it at no cost to you.
Care packages
Care packages fund meals that are delivered as food to partner feeding stations. They are not a physical product shipped to you, so there is nothing to send back. If you bought a care package by mistake or are not satisfied, contact us within 30 days of purchase and we will refund it.
Non-returnable items
We cannot accept returns of custom or personalized items, gift cards, or items that have been worn.
Exchanges
The fastest way to get a different bracelet is to return the one you have and, once the return is approved, place a separate order for the new one.
14-day cooling-off period (USA)
If your order was shipped to the United States, you may cancel or return it within 14 days of delivery for any reason, under the same conditions as a standard return.
Hero VIP Club membership — cancellation and refunds
Every order includes a Hero VIP Club membership, which is a recurring charge. Nothing extra is charged for the membership at the time of your order. 14 days after your order, the payment method you used at checkout is charged $29.99, and then $29.99 every 28 days until you cancel. We email you a reminder 5 to 7 days before each charge.
- How to cancel: use the Membership Cancellation page, or email help@thefeedingroute.com from the email address you ordered with. There are no cancellation fees.
- Cancel before the first charge: if you cancel within the first 14 days, you are never charged for the membership.
- Cancel after a charge: your cancellation takes effect at the end of the period you have already paid for, and no further charges are made. We do not offer partial refunds for unused days, unless the law where you live requires it.
- Billing errors: if you believe you were charged in error (for example, charged after you cancelled), contact us within 5 business days of the charge and we will investigate and correct it.
- Price changes: if the membership price ever changes, we will give you at least 60 days' notice by email, and you can cancel without penalty before the new price applies.
Refunds
Once your return is received and inspected, or your refund request is approved, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval, contact us.
Charges and refunds from this store appear on your statement as FEEDTHESTRAYS.
Contact
MHMNUTRA LLC, 8 The Green St STE B, Dover, DE 19901 · help@thefeedingroute.com · 1-800-213-4124 · Monday to Friday, 9am to 5pm EST