Shipping policy

Shipping cost

Shipping is free on every paw bracelet. Care packages are not physical products and are not shipped; you receive your confirmation and photo updates by email. Bracelets included with a care package ship free.

Processing and delivery times

Every order is checked before dispatch. Bracelet orders are processed and shipped within 1 to 3 business days. Delivery typically takes 6 to 12 days after shipment. Some items ship from our international fulfillment partners depending on stock, which is why delivery can take longer than domestic mail. Delivery estimates are provided for convenience and are not guaranteed; carrier delays, customs inspections and events outside our control can extend them.

You will receive a tracking link by email as soon as your order ships.

Where we ship

We currently ship within the United States.

Order changes and cancellations

Email help@thefeedingroute.com as soon as possible if you need to change or cancel an order. Orders can be cancelled for a full refund until a tracking number has been generated. After that, the order is on its way and our Refund Policy applies once it is delivered.

Cancelling an order before it ships also cancels the Hero VIP Club membership that came with it. Cancelling the membership at any other time is described in our Refund Policy.

Tracking, delays and lost packages

Use the tracking link in your shipping email or our Track Your Order page. If your tracking has not updated for more than 7 days, or your order has not arrived within 20 days of shipment, contact us and we will reship or refund it.

Wrong address

Please double-check your address at checkout. If you notice a mistake, email us right away and we will correct it if the order has not shipped yet.

Contact

MHMNUTRA LLC, 8 The Green St STE B, Dover, DE 19901 · help@thefeedingroute.com · 1-800-213-4124 · Monday to Friday, 9am to 5pm EST